Pipeless is committed to protecting the privacy of all its users.
In order to ensure that our customers and users are fully informed of our data handling policies and their rights pertaining to this data, we maintain this page which details our practices around information collected through the Pipeless platform.
Pipeless processes three different categories of data, which reflect the different levels of sensitivity in context. However, there are several common traits about how we handle the data, regardless of type:
As an account holder of Pipeless, the data you upload to our services has the potential to be used to identify a specific user. Like any cloud database service, Pipeless leaves it to your discretion what data you choose to store. We recommend minimizing stored PII when possible. Examples of end-user PII include:
We use this data to customize and deliver Pipeless content, and power the algorithms that Pipeless offers to customers. Your data is not used to inform any other customer's algorithm.
We collect directly customer PII through the Pipeless dashboard. This category of data includes business-relationship information, such as the name and email address of each of a customer's team members who are authorized to use the Pipeless platform.
Pipeless does not handle or store financial data about customers (e.g., credit card information). Instead, we use a fully PCI compliant payments processor (Stripe).
We use this type of data mainly in the Pipeless dashboard and editor, and within the Pipeless business.
We may also collect some PII through our 3rd party vendors listed below in Data Subprocessors.
This category includes customer-wide, aggregated statistics such as active user count, number of Pipeless apps, number of object relationships, etc.
This data does not contain PII.
We use data in this category mainly in the Pipeless dashboard and editor, customer emails, and within the Pipeless business.
Pipeless is committed to the privacy of information as it passes over our network, as well as to preventing unauthorized access to customer or end-user data. Among other technical and organizational measures we have implemented to protect data, we use industry-leading encryption to protect all external traffic in transit.
We delete end-user and customer data promptly upon verified request by the applicable customer or end user, except to the extent required by applicable law or to perform or enforce the terms of applicable contracts.
As an account holder with Pipeless, you may delete the data you've stored with us at any time by following the instructions in the documentation (https://docs.pipeless.io/docs/editing-deleting-data).
As a visitor of our website, requests for data deletion may be addressed to firstname.lastname@example.org.
As a last resort and under certain limited and prescribed circumstances and conditions, you have the right to invoke a “last resort” binding arbitration process between you and us to resolve a dispute related to our collection, use or disclosure of your personal information.
Accountability for Onward Transfer
Our servers are located in the United States of America. If you are transferring data from another country, know that we take appropriate measures to protect your privacy and the personal information we transfer. If this transfer violates the laws or regulations of your country, please do not use our service.
Data Integrity and Purpose Limitation
We will collect only as much personal information as we need for specific, identified purposes, and we will not use it for other purposes without obtaining your consent. We will take appropriate steps to make sure the personal information in our records is accurate.
Recourse, Enforcement, and Liability
As noted above, we do not sell PII for direct marketing or any other purpose. Therefore, the elements of CCPA or other applicable law relating to the sale or “commercial” use of PII do not apply to us. Similarly, we do not track users over time across third-party, non-customer websites, and therefore we do not recognize or respond to browser-initiated “do not track” signals. You do not need to establish an account with us or be a registered user in order to send us a request, but if you already have an account with us, we may communicate with you about your request through your account. We do not discriminate against our users based on their data-privacy choices or the exercise of their rights under applicable data protection laws.
We respect the privacy rights of all of our users. We are committed to complying with data protection laws to the extent they apply to us, and to assist our customers in their compliance obligations as applicable and appropriate. To exercise your rights, please contact us at the address listed below. Please allow us a reasonable time to respond to your request.
Please note that your rights under certain data protection laws depend in part on the nature of your relationship with us. For example, if we are processing your PII in the role of a service provider to your organization as our customer, then your organization is responsible for the instructions it gives to us regarding your PII, and if you wish to exercise any rights you may have under applicable data protection laws, please direct your inquiry to your organization. Because we may only access and use our customer’s data (which may include your PII) in accordance with instructions from the applicable customer, if you are a customer user and you make your request directly to us, we will refer your request to that customer, although we will support them as required by applicable data protection laws in responding to your request.
Pipeless uses several 3rd party services to provide the best experience possible. These include AWS (web services & storage), Google Analytics (website analytics), Intercom (web chat widget & customer support system), readme.io (api documentation), neo4j (web services & storage), Postmark (emails), and LogDNA (server logging). This list may change, so if you wish to receive an up-to-date list of our subprocessors, please email us at email@example.com.
We use the information you provide about yourself when doing business with us only to provide the service that you have requested, including customer service, during the term of your or your organization’s agreement with us. We do not share this information with outside parties, other than the service providers described above, without your permission.
Finally, we never use or share PII provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses, except under the circumstances described in this section.